Account & Data Deletion Policy

1. Purpose of This Policy

This Policy explains:

• how users may request account closure;
• how users may request deletion of personal information;
• what information may be deleted;
• when certain information may need to be retained;
• how service-related information is handled;
• how AI-supported inputs may be treated;
• how transaction records are handled;
• what happens to information shared with service providers; and
• how users may exercise their data protection rights.

Account closure and personal data deletion are related processes, but they may not always have exactly the same effect.

For example, closing an account may remove access to the account while certain legally required transaction records may still need to be retained for a limited period.

2. Who This Policy Applies To

This Policy applies to individuals whose personal information is processed through https://cosmicoracle.net/.

It may apply where you:

• create an account, where account functionality is available;
• purchase a Cosmicoracle digital service;
• provide information for a horoscope;
• use Love Compatibility or Business Compatibility;
• provide tarot-related questions;
• submit numerology information;
• request gemstone-related suggestions;
• contact our support team;
• submit information through website forms; or
• otherwise provide personal information to Cosmicoracle.

You do not necessarily need an active account to make a valid personal data deletion request.

3. Account Closure

Where Cosmicoracle provides user accounts, users may request that their account be closed.

Account closure may involve:

• disabling access to the account;
• removing active login credentials;
• terminating authenticated account access;
• removing unnecessary account preferences;
• deleting eligible personal profile information;
• disconnecting information that is no longer required from the active account; and
• reviewing associated personal information for deletion or lawful retention.

Closing an account does not automatically mean that every record connected with a user's previous activity can be erased immediately.

Some limited information may need to remain where there is a legitimate legal, accounting, fraud-prevention, security, or dispute-resolution reason.

4. Right to Request Erasure

Under applicable UK data protection law, individuals may have the right to ask Cosmicoracle to erase personal information concerning them.

This is sometimes referred to as the right to erasure or right to be forgotten.

A deletion request may be appropriate where, for example:

• the information is no longer necessary for the purpose for which it was collected;
• consent has been withdrawn and there is no other lawful basis for processing;
• the user validly objects to processing and there is no overriding lawful reason to continue;
• information has been processed unlawfully; or
• deletion is otherwise required under applicable law.

The right to erasure is not absolute. Certain circumstances may require or permit continued retention of specific information.

5. Information That May Be Eligible for Deletion

Depending on the circumstances, information eligible for deletion may include:

• account profile information;
• unnecessary contact information;
• saved website preferences;
• user-submitted astrology information;
• birth-related information;
• compatibility information;
• tarot questions;
• numerology information;
• gemstone-related inputs;
• eligible free-text submissions;
• certain support communications;
• unnecessary technical records; and
• other personal information that is no longer required.

The exact scope of deletion will depend on:

• the information held;
• why it was collected;
• whether it remains necessary;
• the status of the user's services;
• legal requirements; and
• whether an applicable exemption applies.

6. Astrology and Personalisation Data

Cosmicoracle services may require users to provide personal information for the purpose of creating personalised digital outputs.

This may include:

• name;
• date of birth;
• time of birth;
• place of birth;
• zodiac-related details;
• compatibility information;
• numerology inputs;
• personal questions; and
• information relevant to gemstone suggestions.

If such information is no longer required for the original service or another valid purpose, it may be eligible for deletion.

Cosmicoracle does not intend to retain personalised astrology information indefinitely merely because it was previously supplied.

Where information must be retained for a valid reason, access and use should remain appropriately limited.

7. Data About Other Individuals

Some compatibility services may involve information relating to another person.

A user may therefore have submitted personal details relating to a partner, colleague, business associate, or another individual.

Where Cosmicoracle receives a valid deletion request concerning such information, we will assess:

• whether the requester is the person concerned;
• whether the requester is authorised to act for that person;
• whether the information can be reliably identified;
• whether Cosmicoracle still needs the information; and
• whether any applicable legal obligation prevents immediate deletion.

Users should not submit unnecessary personal information about other individuals when using compatibility services.

8. AI-Supported Inputs and Generated Information

Cosmicoracle may use software, algorithms, automation, or AI-supported technology to assist with certain digital functions.

Where personal information has been entered into such functionality, a deletion request may cover eligible identifiable information retained within Cosmicoracle-controlled systems.

This may include:

• prompts;
• questions;
• user-provided descriptions;
• birth-related inputs;
• compatibility inputs;
• processing records; and
• other identifiable information associated with a user.

Cosmicoracle does not intend to keep private user inputs indefinitely where they are no longer reasonably necessary.

Where an external technology provider has processed information on our behalf, we may take reasonable steps to ensure eligible deletion requests are communicated to that provider where required.

Information that has been genuinely anonymised so that it can no longer identify an individual may fall outside the scope of a personal data deletion request.

9. Generated Reports and Digital Outputs

A personalised Cosmicoracle service may result in a digital report, interpretation, compatibility result, horoscope, numerology output, tarot-related result, or gemstone suggestion.

If an identifiable copy of such an output is stored in a Cosmicoracle-controlled system, it may be reviewed as part of an eligible deletion request.

Deletion may affect the user's ability to access previously generated information.

Once eligible information is deleted from active systems, Cosmicoracle may not be able to restore access to that information.

Users should therefore consider whether they need to keep their own copy of an eligible digital output before requesting its deletion.

10. Information We May Need to Retain

In some circumstances, Cosmicoracle may be legally permitted or required to retain limited information even after an account closure or deletion request.

This may include information required for:

• accounting obligations;
• tax records;
• fraud prevention;
• payment disputes;
• legal claims;
• regulatory compliance;
• security investigations;
• demonstrating compliance with contractual obligations;
• establishing or defending legal rights; or
• responding to lawful requests from competent authorities.

Where information must be retained, we aim to keep only the information necessary for the applicable purpose.

Such information should not be used for unrelated purposes merely because it remains stored.

11. Transaction and Payment Records

Cosmicoracle offers digital services through one-time payments.

Some transaction records may need to be retained for financial, accounting, fraud-prevention, or legal purposes even where other personal information is deleted.

These records may include:

• transaction reference;
• service purchased;
• amount paid;
• currency;
• transaction date;
• payment status; and
• limited billing information received from the payment provider.

Cosmicoracle does not require or intend to store complete debit or credit card numbers or card CVV security codes on its own servers.

A request to delete an account will not require Cosmicoracle to erase transaction information where continued retention is necessary to comply with a valid legal obligation.

12. Support and Communication Records

Users may communicate with Cosmicoracle through:

• support emails;
• information enquiries;
• website forms; and
• other available communication channels.

Support correspondence may sometimes need to be retained after account closure where necessary to:

• document a previous request;
• resolve a dispute;
• investigate a security issue;
• maintain evidence of a privacy request;
• demonstrate compliance; or
• meet another lawful recordkeeping requirement.

Where correspondence is no longer necessary, it may be deleted or anonymised according to our applicable retention practices.

13. Technical and Security Information

Some technical information may need to remain temporarily after an account deletion request.

This can include:

• security logs;
• login records;
• IP-related security information;
• fraud-prevention records;
• technical error logs; and
• records concerning attempted misuse.

Such information may be retained where reasonably necessary to protect Cosmicoracle, investigate security incidents, prevent abuse, or satisfy applicable legal requirements.

Technical data should not be retained for longer than reasonably necessary for the relevant purpose.

Where individual identification is no longer required, information may be anonymised or aggregated.

14. Backups and Archived Systems

Deleting personal information from active systems may not always cause every technical backup copy to disappear immediately.

Backups may exist for:

• cybersecurity;
• disaster recovery;
• system restoration; and
• business continuity.

Where personal information remains temporarily within a protected backup after deletion from active systems, access should be limited and the information should not normally be restored for ordinary operational use.

The ICO recognises that deletion in electronic systems can involve making information effectively unavailable or putting it beyond ordinary use while appropriate backup cycles are completed.

Information contained only within backups may be removed or overwritten according to the relevant backup lifecycle.

15. Third-Party Service Providers

Cosmicoracle may use third-party providers for functions such as:

• website hosting;
• cloud infrastructure;
• database services;
• security;
• payment processing;
• email services;
• analytics; and
• AI or software functionality where applicable.

Where personal information has been provided to a third-party processor acting on behalf of Cosmicoracle, an eligible deletion request may require us to notify or instruct that provider appropriately.

Where another organisation independently controls the user's information, the user may need to contact that organisation directly regarding its own records.

Cosmicoracle will take reasonable steps required by applicable law concerning personal information disclosed to data processors.

16. How to Submit a Deletion Request

Users may request account closure or deletion of eligible personal information by contacting:

[email protected]

The request should clearly state whether the user wishes to:

• close an account;
• delete particular personal information;
• delete all eligible personal information;
• restrict processing; or
• obtain clarification about information being retained.

Where possible, the request should include:

• full name;
• email address associated with Cosmicoracle;
• relevant account information;
• description of the information concerned; and
• enough detail for us to identify the relevant records.

Do not send complete card details, CVV security codes or online banking passwords as part of a deletion request.

17. Identity Verification and Request Processing

Before deleting personal information, Cosmicoracle may need to take reasonable steps to confirm the identity of the requester.

This helps prevent:

• unauthorised deletion;
• impersonation;
• fraudulent requests;
• loss of another person's information; and
• inappropriate disclosure during the request process.

We will seek only the information reasonably necessary to verify identity.

Once a valid erasure request has been received and any necessary identity verification has been completed, we aim to respond without undue delay and generally within one month, as required under the applicable UK framework.

More time may be permitted in certain circumstances, including where a request is particularly complex. Where an extension is lawfully required, the user will be informed in accordance with applicable requirements.

18. When We May Decline or Limit a Deletion Request

Cosmicoracle may be unable to delete some information where continued processing or retention is lawfully required.

Depending on the circumstances, this may include information necessary for:

• compliance with a legal obligation;
• establishment, exercise, or defence of legal claims;
• fraud or security investigations;
• applicable public-interest requirements;
• financial recordkeeping; or
• another recognised legal exception.

Requests may also be refused or reasonably limited where applicable law permits this because they are manifestly unfounded or excessive.

Where Cosmicoracle cannot fully comply with an erasure request, we will provide an appropriate explanation where legally required.

Users may also have the right to request restriction of processing in certain circumstances.

Cosmicoracle periodically reviews information it holds and aims to erase or anonymise personal data when it is no longer reasonably necessary. UK data protection guidance requires organisations to justify retention rather than keeping personal data indefinitely without a continuing purpose.

This Policy may be updated when our technology, services, data practices, or applicable legal requirements change. The revised version will display an updated date.

19. Contact Us

If you have questions about account closure, personal data deletion, retained information, AI-related inputs, restriction of processing, or another data protection matter, please contact us: