Privacy Policy

1. Who We Are

Cosmicoracle is a digital platform providing astrology and related personalised insight services.

Our services may include:

• Paid Monthly Horoscope
• Love Compatibility
• Business Compatibility
• Tarot
• Numerology
• Gemstone Suggestions
• other related digital astrology and personalised insight services

Depending on the selected service, users may provide personal information that allows us to prepare a relevant report, interpretation, recommendation, or digital output.

Cosmicoracle is operated by:

COMPUTER ABC SYSTEMS CENTRE LTD
Company Registration Number: 16243442
Registered Address: Dept 6165, 43 Owston Road, Carcroft, Doncaster, DN6 8DA, United Kingdom

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected when you:

• visit Cosmicoracle;
• use website features;
• create an account, where available;
• purchase a digital service;
• submit information for astrology or compatibility analysis;
• provide tarot, numerology, horoscope, or gemstone-related details;
• enter questions or text into available tools;
• contact our support team;
• communicate with us by email; or
• interact with cookies and website technologies.

This Policy applies only to information processed by Cosmicoracle.

External websites, payment providers, and other independent third-party services may maintain their own privacy policies.

3. Personal Information We May Collect

The information we collect depends on the way you use Cosmicoracle.

We may collect information such as:

• full name;
• email address;
• account information;
• login details;
• selected services;
• transaction references;
• billing-related information provided by payment processors;
• questions submitted through website forms;
• correspondence with our support team;
• website usage information;
• device and browser information;
• IP address;
• preferences provided by you; and
• information required to prepare a selected digital service.

We aim to collect only information reasonably required for a legitimate business, technical, contractual, or legal purpose.

4. Astrology and Personalisation Information

Certain Cosmicoracle services require information supplied directly by the user in order to produce a personalised output.

Depending on the selected service, this information may include:

• date of birth;
• time of birth;
• place of birth;
• name;
• zodiac-related information;
• information relevant to numerology calculations;
• compatibility information;
• details relating to personal, romantic, or professional areas;
• questions submitted for tarot-related services;
• information relevant to gemstone suggestions; and
• other details voluntarily supplied for personalisation.

The exact information required may differ according to the service selected.

Users should provide only information that is relevant and necessary for the requested service.

5. Information About Other Individuals

Some compatibility services may require information concerning another person.

For example, Love Compatibility or Business Compatibility may involve details relating to two individuals.

If you submit personal information about another person, you should ensure that:

• you are authorised to provide that information;
• the information is relevant to the selected service;
• it is not obtained unlawfully; and
• providing it does not unfairly interfere with that person's privacy.

Please avoid submitting unnecessary sensitive information about other individuals.

6. Text Inputs, Questions and User-Provided Content

Cosmicoracle may allow users to submit questions, descriptions, preferences, or other written information.

Such information may be used to:

• understand what the user is requesting;
• generate or prepare the selected service;
• personalise the relevant output;
• improve service relevance;
• troubleshoot technical issues;
• prevent misuse; and
• protect website security.

Users should not enter unnecessary confidential information into free-text fields.

Please do not submit:

• account passwords;
• online banking passwords;
• complete card details;
• CVV security codes;
• confidential identification credentials; or
• information unrelated to the requested service.

7. How We Use Personal Information

Cosmicoracle may use personal information for legitimate operational and service-related purposes.

This may include using information to:

• provide the service requested by the user;
• prepare personalised digital reports or interpretations;
• process purchases;
• verify successful payment;
• administer user accounts;
• respond to questions;
• provide customer support;
• improve website functionality;
• investigate technical problems;
• detect fraud or misuse;
• maintain platform security;
• keep appropriate business records;
• handle privacy requests;
• enforce our Terms & Conditions; and
• comply with applicable legal requirements.

We do not intend to use personal information for materially unrelated purposes without an appropriate legal basis.

8. AI and Automated Technology

Cosmicoracle may use software, algorithms, automation, or AI-supported technology as part of certain digital processes.

Where such technology is used, it may assist with:

• interpreting user-provided information;
• organising relevant data;
• generating or supporting personalised digital outputs;
• improving language and presentation;
• identifying relevant patterns;
• assisting website functionality;
• detecting technical problems; and
• improving service quality.

AI-supported processing does not guarantee that an astrology, numerology, compatibility, tarot, or gemstone-related output will be objectively accurate.

Where third-party AI or technology providers are involved, information should be shared only to the extent reasonably necessary for the relevant function.

Cosmicoracle does not intentionally use private user information to train unrestricted public AI models unless users are separately informed and there is an appropriate lawful basis for doing so.

9. Legal Basis for Processing

Where applicable, Cosmicoracle processes personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Depending on the circumstances, we may rely on:

Performance of a contract
Where information is necessary to provide a service that a user has purchased or requested.

Legitimate interests
Where processing is reasonably necessary for website operation, security, fraud prevention, service improvement, business administration, or protection of legal rights.

Consent
Where users voluntarily agree to specific processing, including certain optional cookies or communications where consent is required.

Legal obligation
Where we must process or retain information to comply with tax, accounting, regulatory, legal, or law-enforcement requirements.

Where processing relies on consent, users may withdraw that consent where permitted by law.

10. Payment Information and Security

Cosmicoracle provides paid digital services through the payment methods displayed during the purchasing process.

The relevant price and service information should be presented before payment is completed.

Payment processing may be handled by independent payment gateways, financial institutions, banks, card networks, or other authorised payment processors.

Cosmicoracle does not require or intend to store complete debit or credit card numbers or card CVV security codes on its own servers.

Sensitive payment authentication information should be entered only through the secure systems provided by the applicable payment processor.

We may receive limited transaction information such as:

• payment status;
• transaction reference;
• amount paid;
• currency;
• date of payment;
• selected service; and
• limited billing information made available by the processor.

Users should never send complete card details, CVV codes or banking passwords through email or general website contact forms.

11. Website and Technical Information

When users access Cosmicoracle, some technical information may be collected automatically.

This may include:

• IP address;
• browser type;
• operating system;
• device type;
• screen or device characteristics;
• referring website;
• pages visited;
• date and time of access;
• website navigation information;
• error logs; and
• security-related information.

This information may help us:

• maintain website functionality;
• identify technical problems;
• understand website performance;
• protect our systems;
• detect suspicious activity; and
• improve the user experience.

Where possible, technical information may be aggregated or anonymised for analytical purposes.

12. Cookies and Similar Technologies

Cosmicoracle may use cookies or comparable technologies to support website functionality.

Cookies may be used for purposes such as:

• maintaining essential website functions;
• remembering user preferences;
• managing login sessions;
• improving security;
• preventing misuse;
• understanding website performance; and
• measuring general website usage.

Where optional cookies require consent, appropriate choices should be made available in accordance with applicable UK privacy requirements, including the Privacy and Electronic Communications Regulations.

Users may also manage cookies through their browser settings.

Disabling certain essential cookies may affect the proper operation of some website features.

Further information may be provided in our separate Cookie Policy.

13. Third-Party Service Providers

Cosmicoracle may engage third-party companies to provide technology or operational services necessary to run the platform.

These may include:

• website hosting providers;
• cloud infrastructure providers;
• database providers;
• payment processors;
• analytics services;
• security providers;
• fraud-prevention services;
• email communication services; and
• AI or software technology providers where relevant.

Such providers may process information only to the extent reasonably required to perform their relevant function.

Where a third-party provider acts as our data processor, appropriate contractual and security safeguards may be used where required.

We do not sell personal information to unrelated third parties for their independent marketing purposes.

14. When Information May Be Disclosed

Personal information may be disclosed where reasonably necessary:

• to provide a requested service;
• to process a payment;
• to protect the security of Cosmicoracle;
• to prevent fraud or abuse;
• to comply with a court order;
• to respond to a lawful regulatory request;
• to comply with applicable legislation;
• to establish, exercise, or defend legal claims; or
• as part of a legitimate business restructuring where appropriate safeguards apply.

We aim to limit any disclosure to information reasonably necessary for the relevant purpose.

15. International Data Transfers

Some technology providers used by Cosmicoracle may process information outside the United Kingdom.

Where UK-protected personal information is transferred internationally, we seek to use an appropriate safeguard where legally required.

Depending on the destination and circumstances, this may include:

• UK adequacy regulations;
• the UK International Data Transfer Agreement;
• the UK Addendum to approved Standard Contractual Clauses; or
• another recognised legal transfer mechanism.

We also consider the nature of the information and the security arrangements available when selecting relevant technology providers.

16. How Long We Keep Personal Information

Cosmicoracle retains personal information only for as long as reasonably necessary for the purpose for which it was collected, subject to applicable legal requirements.

Retention periods may depend on the type of information.

For example:

• Account information may be retained while an account remains active and for an appropriate period afterwards.
• Service information may be retained where necessary to provide the requested digital service or address related queries.
• Transaction records may be retained for accounting, taxation, fraud prevention, dispute handling, and legal compliance.
• Customer communications may be kept for a reasonable period to maintain an accurate history of support requests.
• Technical logs may be retained for security, troubleshooting, fraud prevention, and system administration.
• User inputs processed through automated or AI-supported tools may be retained only where reasonably necessary for service delivery, security, technical support, or applicable legal obligations.

We do not intend to retain personal information indefinitely without an appropriate reason.

When information is no longer required, it may be securely deleted, anonymised, or retained only where applicable law requires continued storage.

17. Data Security Measures

Cosmicoracle takes reasonable technical and organisational measures designed to protect personal information from:

• unauthorised access;
• unlawful use;
• accidental loss;
• alteration;
• unauthorised disclosure; and
• destruction.

Depending on the relevant system, safeguards may include:

• HTTPS-encrypted website connections;
• restricted administrative access;
• authentication controls;
• secure hosting infrastructure;
• software and security updates;
• monitoring and logging;
• access limitations;
• payment processing through specialist providers;
• data backup procedures; and
• security incident management practices.

No website or internet transmission system can provide absolute security. Users should therefore also take appropriate steps to protect their account credentials and devices.

Where a personal data breach creates a legal notification obligation, Cosmicoracle will take appropriate action in accordance with applicable data protection requirements.

18. Children's Privacy and User Rights

Cosmicoracle is not specifically designed as a children's service, and we do not knowingly seek to collect children's personal information for independent use of the platform.

If we become aware that information concerning a child has been provided in circumstances where parental or guardian involvement is legally required, we may restrict the processing or take appropriate steps to remove the information.

Parents or guardians who believe that information concerning a child has been submitted improperly may contact us.

Under applicable UK data protection law, individuals may also have rights to:

• request access to their personal information;
• request correction of inaccurate information;
• request deletion in applicable circumstances;
• request restriction of processing;
• object to certain processing;
• request eligible data in a portable format;
• withdraw consent where consent is the legal basis; and
• raise a concern regarding the handling of their information.

Certain rights are subject to legal conditions and exemptions.

We may need to verify a user's identity before processing a privacy request.

Where we are legally required to retain information, a deletion request may not require us to erase that information immediately.

Individuals may also have the right to raise data protection concerns with the UK Information Commissioner's Office (ICO).

We may update this Privacy Policy when our services, technologies, legal obligations, or privacy practices change. The Effective Date and Last Updated date will be revised where appropriate.

19. Contact Us

For questions about this Privacy Policy, personal information, data protection practices, privacy rights, or a request relating to your data, please contact Cosmicoracle using the following details: