Digital Service Delivery Policy

1. Purpose of This Policy

This Policy explains what users can generally expect after purchasing a Cosmicoracle service.

It covers:

• service selection;
• payment confirmation;
• information required from users;
• processing of personalised requests;
• digital availability;
• service completion;
• delays;
• incorrect user information;
• technical problems;
• incomplete outputs;
• payment security; and
• support for service-related issues.

The exact features of an individual service will be determined by the description displayed for that service when the purchase is made.

2. Services Covered

This Policy applies to digital services offered directly through Cosmicoracle.

These may include:

• Paid Monthly Horoscope;
• Love Compatibility;
• Business Compatibility;
• Tarot;
• Numerology;
• Gemstone Suggestions; and
• other related digital astrology or personal insight services displayed on our website.

Different services may require different information and processing steps.

Users should review the relevant service description before making payment.

3. Digital Nature of Our Services

Cosmicoracle provides service-based digital outputs rather than physical goods.

Depending on the selected service, the user may receive an interpretation, report, result, recommendation, analysis, or other digital information associated with the requested service.

The format may depend on:

• the service selected;
• information provided by the user;
• available website functionality;
• technical requirements; and
• the method described on the relevant service page.

The service description displayed before purchase forms an important part of understanding what the user is purchasing.

4. One-Time Purchase of Services

Each paid Cosmicoracle service is purchased individually through a one-time payment.

A completed payment applies to the particular service selected during that transaction.

For example, purchasing a Paid Monthly Horoscope covers the applicable month or period identified for that purchase.

The term "monthly" describes the period addressed by the horoscope and does not authorise Cosmicoracle to automatically charge the user's payment method for another month's service.

If another eligible service is required later, the user must make a separate purchase.

5. Service Information Before Payment

Before completing a purchase, users should be provided with appropriate information about the selected service.

Depending on the service, this may include:

• service name;
• main characteristics;
• price;
• currency;
• information required from the user;
• relevant functionality;
• expected type of digital output; and
• other important conditions.

Users should review this information carefully before placing an order.

UK consumer rules require certain key information about online services and digital content to be provided before a consumer becomes bound by the contract.

6. Payment Confirmation

Processing of a paid service will generally begin after payment has been successfully confirmed and any required information has been supplied.

An attempted transaction is not necessarily a successful payment.

Payment may need to be authorised through:

• a bank;
• card network;
• payment gateway; or
• another authorised payment service provider.

Where payment remains unsuccessful, declined, or incomplete, Cosmicoracle may be unable to begin the requested paid service.

Users experiencing a payment problem may contact our support team with their transaction reference where available.

7. Information Required From Users

Many Cosmicoracle services depend on information provided directly by the user.

Depending on the selected service, this may include:

• full name;
• date of birth;
• time of birth where relevant;
• place of birth;
• zodiac-related information;
• numerology details;
• compatibility information;
• information relating to another individual where appropriate;
• a tarot-related question;
• personal areas of interest; or
• information relevant to gemstone suggestions.

Users should provide only information reasonably necessary for the service.

Processing may be delayed if required information is missing or cannot reasonably be understood.

8. Accuracy of Submitted Information

Users are responsible for reviewing the information they provide before submitting it.

Personalised astrology and related outputs may depend substantially on the accuracy of details such as:

• date of birth;
• birth time;
• birth location;
• name;
• compatibility details;
• numerology information; and
• questions submitted for interpretation.

If information supplied by the user is materially incorrect, the resulting service may also be less relevant or different from what would have been prepared using accurate information.

Cosmicoracle is not responsible for an inaccurate personalised result where that inaccuracy arises directly from incorrect information provided by the user.

9. When Processing Begins

Processing may begin when:

• the selected service has been identified;
• payment has been successfully confirmed; and
• all information reasonably required to prepare the service has been received.

Some requests may be processed quickly, while others may require additional digital processing depending on their nature and complexity.

Where legally required, any consent or acknowledgement necessary to begin supplying eligible digital content during an applicable statutory cancellation period should be obtained before supply begins. Current UK rules specifically address commencement of digital content during the cancellation period.

The applicable cancellation provisions are explained further in our Refund & Cancellation Policy.

10. Processing of Personalised Services

Cosmicoracle may use a combination of astrology-related methods, numerological calculations, symbolic interpretation, software tools, algorithms, or AI-supported technology to assist with preparation of certain services.

Depending on the selected service, processing may involve:

• organising submitted information;
• analysing relevant details;
• applying relevant astrology or numerology principles;
• comparing relevant information;
• structuring an interpretation;
• preparing explanatory text; and
• producing the appropriate digital output.

The use of technology does not guarantee a particular prediction or personal outcome.

Astrology, tarot, numerology, compatibility analysis, and gemstone-related information remain interpretive in nature.

11. Time for Providing the Service

Where Cosmicoracle provides a specific processing timeframe on a service page or purchase information, we aim to make the service available within that stated period.

Where no specific timeframe has been agreed, we aim to complete the service within a reasonable time having regard to:

• the type of service;
• complexity of the information;
• technical processing required;
• whether complete information has been supplied; and
• circumstances outside our reasonable control.

Under the Consumer Rights Act 2015, where a service contract does not fix a time for performance, applicable consumer contracts include a requirement for performance within a reasonable time.

Users should contact support if a paid service appears to have experienced an unreasonable delay.

12. How Digital Outputs May Be Made Available

Depending on Cosmicoracle's available website functionality, a completed digital service may be provided through an appropriate electronic method associated with the user's request.

Users are responsible for ensuring that the email address, account information, or other necessary contact details they provide are correct.

If a user cannot locate an expected digital output, they should:

• check that the payment was successful;
• confirm that required information was submitted;
• verify the email address or account information supplied;
• check applicable email filtering folders where relevant; and
• contact Cosmicoracle if the issue remains unresolved.

We may request transaction or service information to identify the relevant purchase.

13. Technical Problems

Occasionally, technical issues may interfere with the processing or availability of a Cosmicoracle service.

These may include:

• server problems;
• hosting interruptions;
• network failures;
• software errors;
• database issues;
• payment-provider interruptions;
• cybersecurity measures;
• temporary maintenance; or
• problems affecting third-party technology providers.

Where a technical problem materially affects a paid service, Cosmicoracle will take reasonable steps to investigate the issue.

Where possible, we may correct the issue and make the affected service available again.

14. Incomplete or Incorrect Outputs

If a user believes that an output is technically incomplete or that Cosmicoracle processed correctly submitted information incorrectly, the user should contact support.

Please provide:

• name;
• email address associated with the purchase;
• service purchased;
• transaction reference where available;
• date of purchase; and
• a clear explanation of the problem.

Where an issue attributable to Cosmicoracle can reasonably be corrected, we may first seek to correct the affected digital output.

Applicable UK consumer protections for digital content may provide remedies where digital content does not conform to the contract, including repair or replacement in relevant circumstances.

Any applicable refund or price-reduction rights are addressed further in our Refund & Cancellation Policy.

15. Interpretation Is Not a Delivery Error

A user disagreeing with an astrology, tarot, numerology, compatibility, or gemstone-related interpretation does not necessarily mean that the service was incorrectly supplied.

These services are interpretive.

Different methods or sources may produce different conclusions.

A service will not ordinarily be treated as technically defective simply because:

• the interpretation differs from another source;
• the user expected a different result;
• a prediction does not occur;
• compatibility information does not match the user's expectations;
• the user does not personally identify with part of the interpretation; or
• a suggested possibility does not lead to the desired outcome.

This does not affect rights where the actual service materially differs from what was described or otherwise fails to meet applicable consumer requirements.

16. Payment Security

Cosmicoracle may rely on authorised payment providers to process transactions securely.

We do not require or intend to store complete debit or credit card numbers or CVV security codes on Cosmicoracle's own servers.

Sensitive payment authentication information should be entered only through the secure payment system provided during the payment process.

Cosmicoracle may receive limited transaction information such as:

• transaction reference;
• payment status;
• amount paid;
• currency;
• date of payment; and
• service selected.

Never send your complete card number, CVV or online banking password to Cosmicoracle through ordinary email or general website forms.

17. Delays Outside Our Reasonable Control

A delay may occasionally arise because of circumstances Cosmicoracle cannot reasonably control.

Examples may include:

• widespread internet failures;
• hosting infrastructure problems;
• payment network failures;
• cybersecurity incidents;
• major third-party system outages;
• governmental restrictions;
• legal requirements; or
• comparable events affecting digital infrastructure.

Where reasonably possible, Cosmicoracle will take appropriate steps to reduce disruption and resume affected digital processing.

If a prolonged problem prevents us from providing a paid service, the user's rights will be assessed according to applicable consumer law and our Refund & Cancellation Policy.

18. Changes to Services and This Policy

Cosmicoracle may improve or modify digital processing methods, website functionality, technologies, or service presentation over time.

Such changes may be introduced to:

• improve usability;
• strengthen security;
• improve digital processing;
• update technology;
• comply with legal requirements; or
• improve service quality.

Changes will not be used to unfairly reduce rights relating to a purchase already completed.

This Digital Service Delivery Policy may also be updated when our operational practices or legal requirements change.

The Last Updated date at the beginning of this Policy will be revised when appropriate.

Nothing in this Policy limits consumer rights that cannot legally be excluded under applicable UK law.

19. Contact Us

If you have questions about the processing or availability of a Cosmicoracle service, believe a digital output is missing or technically incomplete, or need help identifying a completed purchase, please contact us: